It is extremely important that you contact us as soon as possible if your phone has been lost or stolen. You are liable for all call charges incurred until you notify us of the loss or theft.

This emergency service is available 24-hours a day. When you ring the emergency line, please leave your name, your lost HanaCell phone number, contact phone number and your current location.

If you do not contact us on the 888-264-7776 number we will not know to disconnect your phone. Calling us is the only 100% guaranteed way to make sure your phone is disconnected straight away, if you e-mail us we may not see the e-mail until much later, especially after hours and at weekends when e-mail is not monitored.